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Elevate

Elevate: Navigating the Tool & Quality/Coaching Guidebook


Description

This course is your essential guide to mastering the Elevate platform's Quality and Coaching forms. We'll walk you through every step, from creating and editing to completing and reviewing forms, so you can use Elevate to its full potential and drive success within your team.

Duration: 45 Target Audience: All agents, team leaders, managers, and ... Course Creator: AX Product Enablement

Content
  • Welcome to Elevate: Mastering Quality and Coaching Forms
  • Introducing Elevate
  • Elevating Quality: Your Guide to Building Effective Scorecards
  • Elevate Quality - Step 1: Building with Attributes
  • Elevate Quality - Step 2: Building Your Forms
  • Elevate Quality - Step 3: Evaluations
  • Elevate Coaching: Your Path to Employee Growth
  • Elevate Coaching - Step 1: Laying the Foundation with Categories
  • Elevate Coaching - Step 2: Crafting Your Questions
  • Elevate Coaching - Step 3: Forms
  • Elevate Coaching - Step 4: Performing the Coaching
  • Elevate Agent Experience
  • Conclusion
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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